Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Guildford | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Guildford collects, uses, and safeguards your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Guildford is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Guildford and across the UK. As a registered pharmacy, we act as the Data Controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information relevant to your weight loss treatment
Payment data: Billing details processed securely through third-party payment providers
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist consultation process
To dispense and deliver your medication safely — orders are typically delivered within 1 working day once approved by our pharmacist
To maintain accurate medical records as required by pharmacy regulations
To communicate with you about your treatment, orders, and any safety updates
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare treatment and compliance with legal obligations under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with:

Delivery providers: To fulfil your medication orders
Payment processors: To handle transactions securely
Healthcare professionals: Where clinically necessary or required for your safety
Regulatory authorities: Such as the GPhC or NHS, where we are legally required to disclose information
IT and platform providers: Who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and pharmacy regulatory guidance, or longer where required by law. Payment and transactional data is retained for 6 years for financial compliance purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers located within the UK or EEA.

8. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your data, or ask us to provide your data in a portable format. Where processing is based on consent, you may withdraw that consent at any time. To exercise any of these rights, please contact us directly and we will respond within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Guildford
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.